G&G: Still needs some work

I’m going to have to agree with my colleague regarding the Guy & Gallard internet service. Rather than take her post as a cautionary tale, I thought “Cool! I can order online and pick up after I go to the post office!”

Long story short, the exact same thing happened to me. I said I’d pick up at the restaurant on Park & 31st and was told I actually had to go across the street. That store also wanted a credit card, but I’ve been riding my MasterCard like a porn star recently and wanted to give the poor thing a break. After a little negotiating I was able to get them to accept cash. I was then told that even though my order clearly states I’LL PICK UP, they had in fact sent it to my office.

Not a huge deal. They were very nice about it. Remade the whole thing and tossed in a free cookie.

I get back to my office and, naturally, run into the delivery guy who doesn’t believe me and wants to call the store. We were down in the lobby and the security guard wouldn’t let him use the phone, and I wasn’t going to prolong this by letting him up to my office, so he was SOL. He finally turns to leave. Then he stops and says, “What about my tip?” I wanted to laugh like Moira Kelly in The Cutting Edge when DB Sweeny keeps tripping on the toe pick, but I managed to bite my tongue and walk away. Irritation level: charcoal (equivalent to have one’s chair kicked repeatedly in a movie theatre). I admit this might be a bit of an overreaction, but I’m sick. There are construction people in my current office, and I have to come in on Saturday to move my stuff into my new office by myself. And I have 1.7 million things to do that are actually work related. All I want to do is get to my desk and kick back with my chicken noodle soup and egg salad sandwich while I catch up on some Gawker. I really don’t think that’s too much to ask.

Blank Stare Bingo

I love blank stares. I think they're always good for a snicker and require no effort. They're especially wonderful in a food service environment.

Guy and Gallard Cafe has a new online service where you go onto their site, order some food, go pick it up or have it delivered. Nice.

Last week, I decided to (as greek dad says) "take the whirl." I ordered their Spicy Thai Chicken Salad. First of all, why they chose to name their salad "Spicy Thai" when ingredients included CORN, AVOCADO, CARROTS and BBQ CHICKEN is beyond me....but I digress. Ok fuck digression: it's not Thai, it's not Asian, it's not even foreign! It doesn't require a passport! It's Southwestern, kids! Not even well-executed...mr. add carrots! Don't make me call Bobby Flay on your ass.

Anyway...I ordered the salad, waited 15 minutes and headed up to the G&G.

Here's the tricky part: there are two G&Gs on Park Ave. I had ordered my salad to be picked up at G&G#1. G&G#2 is across the street.

G&G#1 had no record of my order. I behaved. I swear. I said "ok, must've been a mistake. I'll go across the street."

G&G#2 had my salad. Terrific. I put the taser away.

I thought I'd be a friendly customer and say kindly to the Young Man With Snazzy Hair Net: "You know, I'd ordered on your web site and chose to pick up my food at G&G1, but it's over here. I just wanted you to know in case some one else has the same problem."

::BLANK STARE::

I say again "Well, I just wanted to tell you guys, in case more customers are coming in with the same confusion."

YMWSHN: "But the food is here."

"Yes," I valiantly continue. "I'm just telling you guys in case there are other people who don't know which place has their food."

::BLANK STARE::

YMWSHN: "...you have your food."

"Got it. Yes. There is no problem with my food. I'm just saying - you know what? Nevermind. Nevermind. All set. Ok."

YMWSHN: "Where's your credit card?"

"No, see, I was going to pay in cash. Online there's an option to pay with cash."

::BLANK STARE::

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