Thursday, August 6, 2009

So, have you seen Duane Reade's Twitter feed?

And by 'feed' I mean 'hey we tried Twitter! Oh shit, people are complaining. Wait, what's our canned response? Right, we'll use that! Hey guys, how are we gonna keep this up?? ::pout:: Twitter's hard!'

C'mon, DR. You're singing a love song to customers these days, but aren't following up with the steak dinner. Just talk to them, don't talk AT them. Tell them you're sorry about the mouse they found in your midtown location. Explain that you're understaffed and can't keep the place as clean as you'd like. Whatever.

And if you're going to promise full disclosure, dedication to customer service, 100% commitment to quality products and service, the least you could do is to get 'Brian' to properly use a social networking profile.

PS: I looooove that the only positive @ reply they received was from a dude with a gangsta Redd Foxx background.

Tuesday, August 4, 2009

The Next Addition to the Louvre

Ah 'New Yorkers' I love you. It's been 12 years since I've moved here, so I guess I can call myself a comrade by now. But it's moments like these that make me realize how far I have to go before having the privilege of that name.

From EV Grieve, I give you: The Beautifully Copy-Edited Duane Reade Ad

Monday, August 3, 2009

Duane Reade Signage (or more bullsh*t propaganda)

Photo by Ashley Simko (link) via Gawker

Gawker picked up this photo from blogger Ashley Simko. We've all seen these signs and new 'branding material' from the DR, but this pretty much slaps consumers in the face. Ask anyone in the tri-state area and it usually goes like this:

You: 'Just got back from Duane Reade. Had to pick up stuff.'

Them: 'oh yeah, love Duane Reade - thank god they're open 24 hours. But their pharmacy sucks! [insert epic tale of prescription woe here]'

That sign completely cuts to the core of what is horribly wrong about Duane Reade. I'll forgive the inconsistent branding, the sound-asleep security guard, and even the mouse in the corner. But the inept pharmacy? Never.

PS: Thx to Gawker for the shout-out!