Monday, July 16, 2007

It's the few-cher!!! IHDR takes a chance on DRExpress.

Have you guys seen these thingys?

WTF, right? Well, for clarity's sake, I'll tell you that it's a Duane Reade automatic prescription filler.

Apparently brought to you by Cialis. Thanks, Duane, but I'll keep my girly bits.

Here's how it works:

1 - You smirk at everyone in that god-awful pharmacy line, especially the exasperated woman who's trying to explain that Williams doesn't start with an "L."

2 - You take your prescription and put it face down on the scanner.

3 - Then the pharmacist-slash-1800Dentist-operator appears on the screen. LIVE!

Hi Honey.

4 - You chat with her, find out that she works at the Union Square branch and she's actually very nice.

5 - Then you do what most DR customers fear. You leave your prescription in the box next to the screen.

Seriously, you don't physically give your script to anyone.

You leave it in a box and hope and pray that you don't get pregnant because someone mistook the box for shipments of tainted Veggie Booty and threw it out.

6 - Chick on screen tells you how long to wait for your meds. I chose to leave and come back.

7 - You get a receipt.

A few hours later...

I come back to the DR and of course there's that damn pharmacy line. Today's entertainment is a cashier fighting with another cashier about who's taking break because she "sure as hell ain't doing pharmacy anymore."

Ya heard?

Finally get to the front, give them my name, and learn that you can't pick up your meds without the receipt.

Right. Sh*t. Ok. Back to the office to get my receipt, which I left in my purse.

Ok back. No line, thank god, when I get there and pay up.

But the questions here are:
- Is the DR Express really a faster way to get your prescription filled? You have to stand in a line one way or another.
- And what happens when you lose that receipt? Can you imagine that nightmare?
- And can I request a male operator, preferably wearing tight scrubs and a cowboy hat? Shut up, I had a thing for M*A*S*H.


Anonymous said...

Actually it's not a Pharmacist that your talking to its a Tech. Who has little or no experience, so beware my people. You are putting your life into the hands of fate.
P.S.They dont even have a Pharmacist on site thats even worse. fill at your own risk.

Anonymous said...

I thought those guys behind the counter were pharmacists, no?

Anonymous said...

the people on the screen at the kiosk machine are not pharmacists. They are at another location. the people behind the counter in the flesh are pharmacists

Anonymous said...

fuck you daune reade

Anonymous said...

duane reade customers are the biggest assholes! they need to be treated like children,have their nose wipped and ass cleaned. Customer is always right "bullshit".

Anonymous said...

fuck you duane reade, you scum sucking blood sucking piece of shit company, fuck you fuck you fuck you fuck you fuck you.

Louis Flores said...

<< Today's entertainment is a cashier fighting with another cashier about who's taking break because she "sure as hell ain't doing pharmacy anymore." >>

I've had other entertainment at DR pharmacy line, but I've never heard that one. The sad part of your customer service horror stories is that this kind of drama is only expected to *spread* -- seeing as how more and more DR's are setting up shop on practically every city block. For example, hasn't anyone noticed how there are two DR's facing each other from opposite corners on Broadway and 57th Street?

Anonymous said...

The funniest entartainment at DR is at management level. People who work there are coming from this stupid resource. The district managers and pharmacy service manager support all harrassment and stupidity...Once you report it and tell the harrassment, they will put you "a stupid and insane category no matter who you are, what you do, what you know. "Support our discrimination as a team to muslims especially they have education and better than us"

Anonymous said...

"you did this to store, you will do the same thing to your husband."
Pharmacy district manager. Wesam Abdrabouh

"go to toilet and cry for harrasment, don't take it personally-in other words, the pharmacy service manager says harrassment happened to you isn't personal, we support this
harrasment as a team."
Pharmacy Service Manager. Eleni Trifos

"You are in favour of your people, because you pray.
District Manager, Greg Calvano

"Chasing a cashier from her cash register, closing cash register at 11 am, putting unscanned items to cashier's bag, many stupidity...accusing the kind and nice attitude of cashier"
Assistant Manager, Promoted to Manager after her harrassment and have support from district manager..

We have more fucking idiots at management level, we should discover managers more to understand Duane Reade staff employees.

Anonymous said...


So far we have only met comments about the stupidity of the Duane Reade Stores? How about their managers, corporate folks? I am telling you some conversations of some corporate idiots and their comments....

-Eleni Trifos: She even doesn't consider Duane Reade as a company!"They have 250+ locations and a brand promise that is essentially "Always a Wait. Always an Attitude." She is the pharmacy service manager, but she doesn't have any understanding about what harassment or bullying is. She may put you in insane category just because of being a favour of an asshole assistant manager and evil team...No matter how they harassed you... Dear Readers: Please read the treatment above and tell me what it is.
-Put yourself in this situation. "This is YOU"

You have enough education and evaluation about how a business runs. You were given a job as a cashier. In spite of this job, you are pleasant and did what your job description says. From the begining the assistant manager and her team started to harass you in many ways such as:
-Your cash register were closed by assistant manager at 11 am and she is sending outside while your schedule finishes at 4:30 pm. You are going outside, because you don't know how you should deal with her. You are kindly leaving the store. When you come back, she will tell you "how professional is it you went outside before your schedule".Morever she would send you outside of the store before your schedule finishes.When you say why now, she will say "just listen"
-Assistant manager put unscanned items to the customer bags you deal with infront of you and when you say hey what are you doing? She is saying "just listen".
-There are donations in the store and the top selling cashier will be awarded by some award and recognition. You are the one who were selling only to every individual customer. You are selling at least $50 donation every single day. The assistant manager doesn't give you donations saying there is no more in the room, a blatant lie. The Cashier calling assistant manager saying Ivy do something. Ivy, assistant manager closed my register in the middle of the day without reason and sending me away from my cash register. You are saying anything.In spite of this, you are the most selling cashier in the district.
-Assistant Manager is insulting you about your headscarf infront of the customers and co-workers. Also about muslim identity and culture in many ways.
-Assistant Manager is calling her evil team and then they are coming to your cash register together and telling you to do different things at the same time. You are still saying anything, just thank you. (Ivy, assistant manager in the front desk yelling at you in an animal way, shrielle is saying come here take put these medications in its place, Jahara(cashier) is saying clean here...The other is taking the RX notebook from your hand while you were writing a customer name. These things were happening at the same time, by different people.
-The shift leader is coming and changing your cash register before your shedule finishes and while you are telling your id is on! Ivy is coming "saying listen" Listen what idiots, you are changing my cash register and giving me no money and messing other cash register while my id on and ordering me to work at a cash register which didn't work. Then giggling together.
-You were forced to give a medication which didn't belong to customer. When you say, this isn't patient's name and Ivy will tell you "Just listen and give"
-A customer will buy an item, without scanning, pharmacy tech Salima will say "just give and you don't have to scan or payment". Even so you will say there is no receipt or scanning. How do you expect me to give this to the customer. She will look at you full of hatred. You will call assistant manager. You are the one who called her, she will say "just listen without listening to you"
-The Pharmacy Tech will want you to give a medication which have two patient names on it and when you "there are two names on it, she will say -listen and just give-
-Same Pharmacy tech will accuse you of stealing a pharmacist's purse. When you say what do you mean, they will say "just listen" What the heck treatment is it?
-You will not be allowed to stand at the front desk, when you say "why" and they will only say listen.
-Another stupid employee is coming and getting an item cost about "$15" and giving you cover. When you say hey pay and they will only "just listen"
-You aren't allowed to take your lunch break and they will tell you "just listen and we will fuck you"
-The cashier, Jahara(another evil) will swipe her card and doesn't stand her cash register for 30 min. Will go and chat with Ivy, assistant manager. Evil talking, calling ivy and Ivy is going downstairs. You are the one who is only taking customers.You are still saying anything. Jahara will insult you as calling "idiot or stupid because you are making effort to sell the donations" and Ivy will prevent you to sell, because her ass will be opened. When you say excuse me, but this is part of my job. They will say "just listen", Listen what! Fucking idiots, I am asking.
-Pharmacist will ask you to put "yellow stickers of patients name" to put in the garbage. When you say hold on. I was told not to put this outside of the pharmacy or manager room. You are telling me to put in the garbage. Folks, those names maybe your names and you trust these folks and give your ids and insurance information. When you say how come you want me to put these to garbage. They will say "Just Listen"
-Ivy, assistant manager never ever says anything to somebody who comes cash register late, or dealing customer with saying "shit or bullshit..or asshole" She will never interrupt a cashier while she was talking on the cell-phone. She will never say anything to a cash register who didn't take care of taking patients' name openly. However she will treat you in double standard ways and she knows that you do complete job and will order you to do many things not related or never being practised by anybody before such as writing patient name individually in every single even for more than 10 medications. Patients will say "what are you telling us to do like that, we are here for 20 years, never signed our names individually for 15 medications..we only signed 1 signature for 5 medications." Even though you are nice and kind will say management changed some system. You will do exactly what your assistant manager says...She will still not be satisfied and will continue yelling about your culture infront of the customer.
-Outside of the store, a pharmacy tech Karmen will come and take your RX notebook from your hand and call another tech Salima "let's go". When you say hey "I am writing the name and sticker of the medication on my hand. They will say "just listen and we will fuck you". Karmen whom I never talked, always looked at you full of hatred, whenever she came to the store, she went to medication wrapping place even if she isn't working there, she created problem for you.
-The other cashier will slap door on you, and will say IVY do something. Ivy will work with evil mind again. The other day she will call her friends and they will go to manager room. Then her friends will act as customers and talk out of the air. Stupid unrelated things. When you say "excuse me how can I help you and they will say just listen and yelling for things you have no idea.
-They made me depressed, I left the store.
-Many other stupid treatment is available to the report I gave to District Managers.
-The customers are happy with you, you always smile, come to cash register on time, and leave on time. Plus you can make sure until somebody will appear at the cash cashier before you leave your schedule. You are extremely kind even though this stupid treatment happened to you.

This had exactly happened to me.
When I reported, I met an extremely stupid treatment. District Manager accused my muslim identity. Pharmacy Service manager took favour of this assistant manager, made you feel like a stupid. How stupid evaluation of Duane Reade Corporate people have!!!
I have enough education to tell what they should have done, "Ivy, who was promoted to be as a manager, should have been fired or taken a diciplinary action by pending her status." These stupid people should have been pending as well.

I didn't sue them, at that time I was still nice, because I didn't want them to lose their jobs as they have family or children.However,I am so regretful about not going further legal action. I hope you understand why store people are so stupid or inconsiderate, because that's the way how they kept their job, anybody who would like to have improvement will have no place in Duane Reade especially if this person is muslim, having headscarf.
This is a funny experience I had lived. They are really inconsiderate and ignorant people. Not only stores, but their corporate is full of idiots who don't take Duane Reade seriously. Folks, there is a new walgreen opened at Times Square and they have many doors accessible to many sides. Go there and feel the difference between Duane Reade and Walgreens. I encourage you to use Walgreen service if you are in this area.


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