Big fat kudos to Meredith for pointing this out - rock it, M!
Did you see this?In case you don't have a WSJ online subscription, here's the post:April 17, 2007, 12:07 pm
Pharmacy Survey Says: Medicine Shoppe No. 1Posted by Jacob Goldstein
When people get prescriptions filled, they like to be asked whether they want to speak with the pharmacist — even though they don't usually want to have that conversation. (Apparently, consumers just like to know it's an option.) That's among the findings released today from J.D. Power and Associates, which for the first time ranked customer satisfaction at pharmacies.
The results are based on an online survey of 6,543 U.S. consumers conducted last fall. The top retail pharmacy was Medicine Shoppe, an international franchise business owned by the drug distributor Cardinal Health. Here are the complete rankings for brick-and-mortar pharmacies:
1. Medicine Shoppe
4. Longs Drugs
5. Rite Aid
7. Duane Reade
And for mail order:
2. PharmaCare Management Services
4. Walgreen's Health Initiatives, Inc.
5. Express Scripts
7. CIGNA Pharmacy Management
The company also ranked pharmacy services at supermarkets, where Florida-based Publix was No. 1, and big-box stores, where Target fared best. For complete results, see the company's web site.
UPDATE: Story is also posted via our friends at Consumerist, with kicky grandpa jpeg.