Wednesday, April 18, 2007

Duane Reade Ranked #7 out of 7
::cue surprise face::

Bwahahhaaahahahaaa!!! (lightning bolt)

Big fat kudos to Meredith for pointing this out - rock it, M!

Did you see this?
Duane Reade ranks 7th of 7 brick-and-mortar pharmacies for customer satisfaction. Big surprise.
In case you don't have a WSJ online subscription, here's the post:
April 17, 2007, 12:07 pm

Pharmacy Survey Says: Medicine Shoppe No. 1

Posted by Jacob Goldstein

When people get prescriptions filled, they like to be asked whether they want to speak with the pharmacist — even though they don't usually want to have that conversation. (Apparently, consumers just like to know it's an option.) That's among the findings released today from J.D. Power and Associates, which for the first time ranked customer satisfaction at pharmacies.

The results are based on an online survey of 6,543 U.S. consumers conducted last fall. The top retail pharmacy was Medicine Shoppe, an international franchise business owned by the drug distributor Cardinal Health. Here are the complete rankings for brick-and-mortar pharmacies:

    1. Medicine Shoppe
    2. CVS/Pharmacy
    3. Walgreen's
    4. Longs Drugs
    5. Rite Aid
    6. Brooks-Eckerd
    7. Duane Reade

And for mail order:

    1. Caremark
    2. PharmaCare Management Services
    3. Medco
    4. Walgreen's Health Initiatives, Inc.
    5. Express Scripts
    6. PrecisionRx.com/WellPoint
    7. CIGNA Pharmacy Management

The company also ranked pharmacy services at supermarkets, where Florida-based Publix was No. 1, and big-box stores, where Target fared best. For complete results, see the company's web site.


HA! HA! F*cking HA! I love karma/fate/yourmom. She's been such a good friend - like the time when the stuffy business dude gave me a huffed 'excuuuse me' while pushing past me and then tripped over his own feet into the large angry woman ahead of him. Yeah it's like that, but gooder!

UPDATE: Story is also posted via our friends at Consumerist, with kicky grandpa jpeg.

40 comments:

Meredith said...

Happy to help. (Unlike Duane Reade cashiers.)

karen said...

Longs Drugs is GREAT. They have always been great when I've had to deal with tricky or last-minute prescriptions. The stores are also big and have great selection of products.
I wish they had Longs in NYC!

Wrathos said...

Never heard of Longs...but I'm loving the "is my prescription ready yet?" button on their website.

www.longs.com...which, I'm surprised wasn't already purchased by a XXX site.

Anonymous said...

ummm maybe it's because selfish gross overly religious jew scum own them and they hire gross careless lazy ghetto people (no, that doesn't mean black, it means people who act ghetto and unprofessional).

Anonymous said...

12:06 Anon: who are they supposed to hire? Anyone with half a brain in their head goes and applies for office jobs, or is a student, or applies for jobs that require more brainpower.

That's what I always have to remember about service jobs-- crappy people work in them for a reason, because the job duties for those positions SUCK, and anyone with any type of skills does not work there.

Anonymous said...

Duane Reade just down and out sucks it is a terrible place to work. Between the poor running of the company to the extremely rude customers, that think they can intimidate others. Heres what I have to say to those ,"Bite Me"

Anonymous said...

duane reade sucks because the poeple that run it treat the poeple that work in the store like trash, well the ones that dont kiss ass. So how can anyone give good service when all the while the are threated by e-mail by their bosses. Who want to work like that. And the customers are no picnic either, nasty as they can get

Anonymous said...

What I am wondering is what is the point of so many registers when most of the time only one or two (if you're really lucky) are working. You stand on a long line to get to the front and better hope the credit/debit card machine isnt broken! You think the cashier is gonna wait til you are actually nice enough to go to their ATM machine (99 cents more to pay) and get some cash. Yeah right! Mr. or Miss. short term memory loss will throw your stuff to the side and take other customers. Maybe a little note on the machine or announcing that the damn thing is broken is a lot to ask for? Lazy doesn't even cover it. Many people aren't thrilled with their jobs (myself included) but your life is not my problem. If work is where you work it out, stay home, unless you have to be the one person at the register that day then you're screwed. Considering the service at the DR's everyone is pretty much screwed at one time or another. Next time I think I'll try CVS or Rite Aid. Probably the same crap. Yeah people are just miserable and nasty. Who can blame them? The world sucks anyway...

tandlich1 said...

Speak slowly because for many English is a second language. Check your prescriptions before leaving the Duane Reade. Moe than once they provided the wrong medication or the wrong dosage. When you get home check the pill imprints with the pill identifier at drugs.com

Anonymous said...

i hate duane reade with a passion!! they all should quit their jobs and be replaced with people willing to help you out/work with you. i've never seen so many people who HATE their job working at duane reade! their merchandise is expensive and their $5 coupon is a waste. i shop at cvs and i love it. there are people there who personally GREET you at the door! each time i make a purchase of $25 or more, i receive one of those $5 discount coupons. duane reade and their stupid 100 points can bite my ass. STOP SHOPPING AT DUANE READE AND GIVE OTHER PHARMACIES IN NYC A CHANCE!

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