Gird your loins, people. I'm gonna post something positive.
Atlanta Bread Company...specifically the one in Clifton, NJ...you've melted a cold witch's heart.
BF and I were grabbing some lunch last Saturday at ABC. Because we both have the immune systems of a poorly-funded TB-ward, we had a lot of exceptions to our order:
Me: Balsamic Bleu Salad with Chicken, hold the tomatoes, dressing on the side.
Him: California panini without onions and sub Rosemary bread for onion panini.
We get our food and sit down. I'm about to dive in (that'swhathesaid) and I see tomatoes. Ok, no biggie. I take them out and give them to BF.
He starts pulling out onions and we bemoan the poor service, but still maintain an even keel.
I'm halfway through my salad...why am I still hungry...wait - whereTF is my chicken?
BF chimes in with "yeah, this is still onion bread."
I channel my father and slam my napkin on the table, which falls to the floor, so really what was I proving by littering, and approach the counter.
"Hi, yeah, here's the receipt. The entire order is screwed up. He's allergic to onions and I'm not seeing any chicken in there." (Yeah, wearing the bitch hat.)
So I get the obligatory "sigh of frustration," which I think in the tri-state area is an official weather pattern.
And I expect nothing less than a side order of chicken added to my half eaten salad and a spare roll for BF. I'm not hopeful here. We ARE talking about customer service, right?
Well, I swear on Alec Baldwin's phone bill, they not only give us our money back, they give us both new entrees (that looked better than previous...and I saw them make it, no spittle in sight) AND escorted me to the table.
We're done, right?
No, because here comes Manager:
"Folks, I just wanted to stop by and apologize for the mix-up. I wouldn't blame you for not coming back, but I hope you do. We've just put things together here, so they're a little unorganized."
Sitting there, mid lettuce, I chew "thanks".
"Ok, well, you guys have a good day and hope to see you again!"
Ok...we're stunned. But wait, who's this?
Food prep guy: "hey, sorry about that. I screwed up. Hope you guys come back."
I choked on my complimentary bread. No really. I did. Crumb in windpipe.
Luckily, I recovered. They'd probably flog themselves if I choked to death.
So, bravo Atlanta Bread Company in Clifton, NJ. You guys took the Wrath out of me...
...That is, until I have to refill my meds at Duane Reade...